Device support portal - remote help

Using this option our trained operator can connect to your DC device, diagnose your situation and help with extended and complex local configuration.

Please notify us via email or phone beforehand to use the service, since our support is not always online.

To use this portal you should have an uninterrupted internet connection!


1. To use this service you shall be connected to our remote support server, then you should wait for our operator to connect to your device.

Server connection: -
Remote partner: -

2. Connect the device in OFF state to your computer's USB port, then wait for the automatical driver installation.

If your computer will not install drivers automatically, you can use this packet from the vendor: FTDI VCP drivers

Device connection: -

3. Follow the recommendations of the technician.

Since the phone connection is usually unavailable, you should use this message board to communicate: